1 The Financial Conduct Authority (FCA) 

The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are  right for you. 

2 Whose Insurance products do we offer? 

☑ We only offer products from a limited number of insurers  

Ask us for a list of insurers we offer insurance from 

Insured Products – Return to Invoice and Financial Shortfall GAP Insurance 

Non-Insured Products – Paint Protection, Service Plan, Extended Warranty 

3 Which Insurance services will we provide you with? 

☑ As an Insurance Intermediary (Broker) acting on behalf of customers and not an insurer, we will advise and make a  personal recommendation for you after we have assessed your needs for 

Insured Products – Return to Invoice and Financial Shortfall GAP Insurance. 

Non-Insured Products – Paint Protection, Service Plan, Extended Warranty 

4 What will you have to pay us for our insurance services? 

☑ No fee 

We do not charge a fee for our services. We earn a commission from the insurance provider for introducing you to them.  You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. 

5 Who regulates us? 

Pertwee and Back Limited is authorised and regulated by the Financial Conduct Authority. Pertwee and Back Limited FCA Number is 310808. 

Pertwee and Back Limited permitted business is arranging general insurance contracts and consumer credit as a broker,  not a lender. 

You can Check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA  on 0800 111 6768. 

6 What to do if you have a complaint 

If you wish to register a complaint, please contact us: 

 in writing Tom Coller, Gapton Hall Road, Great Yarmouth, Norfolk, NR31 0NJ  by phone Telephone 01493664151 

 by email tcoller@pertwee-and-back.co.uk 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service 7 Are we covered by the Financial Services Compensation Scheme (FSCS)? 

For insured products only, we are covered by the FSCS. You may be entitled to compensation from the scheme if we  cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. 

Further information about compensation scheme arrangements is available from the FSCS. 

8 Consumer Credit Disclosure 

Pertwee and Back Limited is a broker for finance and not a lender 

• The lenders that we use are given first right of refusal. This is because these lenders will pay us a commission  for introducing you to them. 

• This commission can be based on the amount you borrow or the vehicle you purchase.  

• We will inform you of the amount of commission that we will earn in good time. 

• We will require your consent to receive this commission.  

You do not have to take our finance as it is available through other distributors. You can arrange funding for your vehicle  elsewhere and it may be cheaper.